Making electricity demand side response work for domestic and small business consumers

DSR innovation has the potential to deliver real benefits to consumers. If it allows efficiency savings to be made in the electricity system, then those savings should in due course lead to downwards pressure on bills. It could also lead to a more secure and lower carbon supply of energy, enabling greater exploitation of renewable energy sources and less reliance on the fossil fuels that generators fall back on at peak time.

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Written by Citizens Advice this report asks four questions:

Introduction: how can the potential of DSR be realised to make electricity bills more affordable for all?
Chapter 1: DSR will tend to be a complex offer and there may be many different DSRbased products and services. How can DSR be made simple and clear enough to be accessible to ordinary consumers?
Chapter 2: any DSR scheme will throw up new issues and take consumers into uncharted territory, so what consumer protections will need to be updated or introduced to ensure it is safe?
Chapter 3: if and when DSR generates savings, how can it be ensured that these are passed through to consumers and distributed in a fair way, with a benefit to all bill payers as well as those participating directly?